We’re here to help
Have a question, found a bug, or want a feature? Reach out — we usually reply within 24–48 hours.
Common questions
How is my daily goal calculated?
Sip Streak uses a science-based formula based on your body weight, activity level and climate. You can re-personalize it anytime from the Profile screen.
My reminders aren’t showing up.
Make sure notifications are allowed: iPhone Settings → Sip Streak → Notifications → Allow. Reminders also respect your wake/sleep window, so you won’t be nudged at night.
How do I restore my purchase?
On the paywall or Profile screen, tap “Restore purchases.” Make sure you’re signed in with the same Apple ID you subscribed with.
How do I cancel my subscription?
iPhone Settings → tap your name → Subscriptions → Sip Streak → Cancel Subscription. You keep Premium until the end of the current period.
Is my data backed up?
Your hydration history is stored locally on your device. Deleting the app removes local data, so keep it installed to preserve your streak.
Can I request a feature?
Absolutely — email us at support@himasrafeek.com. We build Sip Streak based on what people actually ask for.
Still stuck? Email support@himasrafeek.com and we’ll sort it out.